We strive to provide excellent customer service with a fair and transparent cancellation and refund policy to ensure your satisfaction.
INVALUABLE TRADER believes in helping its customers as far as possible, and has therefore a liberal cancellation policy designed to accommodate your needs while maintaining fair business practices.
Cancellations will be considered only if the request is made within the same day of placing the order. This ensures we can process your request before shipping arrangements are finalized.
Important Note: The cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
INVALUABLE TRADER does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end.
This should be reported within the same day of receipt of the products to ensure prompt resolution.
Not As Expected? In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them directly for resolution under their warranty terms.
Processing Time: In case of any refunds approved by INVALUABLE TRADER, it'll take 1-2 days for the refund to be processed to the end customer.
Payment Method: Refunds will be processed back to the original payment method used for the purchase.
For any cancellation or refund requests, please contact our Customer Service team promptly. Our team is committed to resolving your concerns fairly and efficiently.
Remember: All requests must be made within the same day for prompt processing.
Fair Resolution: We are committed to providing fair and transparent resolution to all customer concerns while maintaining the quality and integrity of our service.